Maison Solis Shipping Policy

At Maison Solis, we are committed to delivering your order as smoothly and efficiently as possible. Please review the information below regarding shipping, processing times, and delivery expectations.

Shipping Destinations

We currently ship Australia-wide.

If you are unsure whether we ship to your location, please contact us at hello@lamaisonsolis.com before placing your order.

Shipping Costs

We offer free standard shipping on all orders within Australia.

Please note that some remote or regional postcodes may incur additional shipping charges due to courier limitations. If this applies to your order, our team will contact you before dispatch to confirm any additional freight costs.

Processing Times

Orders are processed Monday to Friday.

Please allow approximately 1–5 business days for your order to be processed and dispatched after receiving your order confirmation email.

During sale periods, holidays, or high-volume periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email including tracking details.

Shipping & Delivery Estimates

Australia

Estimated delivery time after dispatch:

• Standard homewares and décor: 3–10 business days
• Larger furniture, bulky items, made-to-order, or custom pieces: approximately 8–10 weeks

Please note that delivery estimates may vary depending on your location and courier network.

Important Delivery Information

Some orders may ship separately depending on product availability and warehouse location. If your order contains multiple items, you may receive multiple tracking numbers.

Certain products may be dispatched from international supplier warehouses depending on stock availability.

Large furniture and bulky freight deliveries are typically delivered curbside at the front of the property only. Delivery drivers are generally unable to:

• Carry items inside the residence
• Transport items upstairs or via elevators
• Assemble furniture
• Remove packaging materials

Please ensure adequate access is available for large deliveries.

Shipping Delays

While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to:

• Courier delays
• Severe weather events
• Customs clearance
• High shipping volumes
• Public holidays

Maison Solis is not responsible for delays caused by circumstances outside of our control, however we will always do our best to assist and keep you informed.

Tracking Information

Once your order has shipped, tracking details will be emailed to you.

Please allow 24–72 hours for tracking updates to become active after dispatch.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information entered at checkout is correct.

Maison Solis is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect addresses or incomplete delivery information.

If a parcel is returned to sender due to an incorrect address or failed delivery attempt, additional shipping charges may apply for redelivery.

Authority to Leave (ATL)

Couriers may leave parcels in a safe place at the delivery address without requiring a signature.

Once a parcel has been marked as delivered by the courier, responsibility for the parcel transfers to the customer.

Maison Solis is not responsible for parcels that are lost, stolen, or missing after confirmed delivery.

We strongly recommend shipping to a secure address where someone is available to receive the delivery.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery at hello@lamaisonsolis.com and include:

• Your order number
• Photos of the outer packaging
• Photos of the damaged item
• Photos of shipping labels if possible

Please retain all original packaging until your claim has been reviewed.

Electrical Products

We recommend that all hardwired electrical items be installed by a qualified licensed electrician.

Maison Solis is not responsible for damages or issues resulting from incorrect installation.

If you have any questions regarding shipping, delivery, or your order, please contact our team at hello@lamaisonsolis.com.