FAQ
Where do you ship?
Maison Solis currently ships Australia-wide.
How long does shipping take?
Estimated delivery times after dispatch:
- Standard homewares and décor: 3–10 business days
- Large furniture, bulky items, and made-to-order pieces: approximately 8–10 weeks
Please note that delivery times may vary depending on your location and courier delays.
Do you offer free shipping?
Yes — we offer free standard shipping on most Australian orders.
Some remote or regional areas may incur additional freight charges due to courier limitations. If this applies, we’ll contact you before dispatching your order.
Can my order arrive in multiple parcels?
Yes. Some orders may ship separately depending on stock availability and warehouse locations. If your order contains multiple items, you may receive separate tracking numbers.
Where are your products shipped from?
Maison Solis works with both local and international suppliers to curate our collection. Depending on availability, some products may ship from overseas warehouses.
How do I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
Please allow 24–72 hours for tracking updates to become active.
Can I change my shipping address after placing an order?
If your order has not yet been dispatched, we may be able to update your shipping details.
Please contact us as soon as possible at hello@lamaisonsolis.com.
Once an order has shipped, we cannot guarantee address changes.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the packaging
- Photos/videos of the damaged item
We’ll work with you to resolve the issue as quickly as possible.
Do you accept returns?
Yes. We offer returns on eligible items within 30 days of delivery for store credit.
Returned items must be unused, in original packaging, and in resalable condition.
Please refer to our Return & Refund Policy for full details.
Are sale items refundable?
Sale items, clearance pieces, custom-made items, and certain hygiene-related products are not eligible for return unless faulty under Australian Consumer Law.
Why does my product look slightly different from the photos?
Many Maison Solis products are handcrafted or made from natural materials such as timber, stone, marble, rattan, linen, and ceramic.
Natural variations in texture, grain, colour, and finish are part of the product’s unique character and are not considered faults.
Do you offer custom or made-to-order products?
Some products may be custom-made or produced to order. These items will generally have longer delivery timeframes, which will be stated on the product page where applicable.
Do your lighting products come with Australian plugs?
Some imported lighting products may require an adapter or installation modifications. Product specifications and plug information will be listed in the product description where applicable.
We recommend all hardwired lighting be installed by a qualified licensed electrician.
Can I cancel my order?
If your order has not yet been processed, we may be able to assist with cancellation requests.
Once an order has been dispatched, cancellations are generally not possible. Please contact us as soon as possible if you need assistance.
Do you offer styling or trade enquiries?
Yes — for trade, collaboration, or styling enquiries, please contact us at hello@lamaisonsolis.com.
How can I contact Maison Solis?
For any questions regarding products, orders, shipping, or returns, please contact us at: